SALON POLICIES 

 

1. Services received cannot be refunded

2. Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its orginal packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.

3. No refunds are given for gift card orders.

4. Chemical hair services and hair extensions are non refundable, If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service. If alterations or adjustments are made outside of our salon we cannot provide corrective services, please call us for any questions (562)693-4600.

 

 Scheduling and Cancellations

 You can give us a call at 562-693-4600 or email us at info.berlinbeauty@gmail.com to schedule an appointment. If you need to cancel your appointment, we ask that you please inform us at least 24 hours in advance. For clients with multiple cancellations, we may ask you to make a 25% deposit. Deposits are forfeited if you do not show up, or arrive after our 15 minute grace period. You must notify us at least one day in advance for any changes or cancelation.

 

Gift Card Purchase

Online gift card may not be redeemed same day as gift card purchase.

Any Gift Certificate or Gift Card will be expired in 1 years from the purchase date.

 

Gratuities

For your convenience Berlin Salon accepts gratuities from cash or they can be placed on your credit/debit card.

 

Children

Berlin Salon welcomes all well-behaved children. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children.